Terms and conditions

SHIPPING

Postnord and DHL is the shipping company we use for our consumers. We ensure that your parcel is delivered within 2-7 business days to guarantee a swift delivery. Please note that any charges or fees due to customs or local taxes are your responsibility.

IF NOTHING ELSE IS STATED USUAL SHIPPING TIME IS:

Within Sweden 2-5 days
Internationally 5-7 days

CONTACT

PRICING

The price of shipping is calculated at the checkout.

RETURNS

All Sales are final unless else is stated. For orders that are not final, email us with your order number for the return note.

All customized sales are final. We will not provide compensation for purchased products or services that customers return.

Custom orders are hand-crafted and made to order therefore all sales are final and we do not offer refunds or exchanges. Be sure of your size before placing an order with us.

If we supply an incorrect order e.g. wrong size, wrong design we will correct our mistake. Please get in touch with us upon receipt of your order, any exchanges will be conditional and must be returned to us unworn and in the original packaging. You can contact us at info@doganciart.com If your return is accepted, we’ll send you return instructions, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any questions regarding your return at info@doganciart.com

PRIVACY POLICY

When you visit the Site, we collect information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.

PAYMENTS

Payments by card like Visa, Mastercard, American Express and Maestro are accepted. You can also with Klarna rapidly and easily. You are first linked to their payment page where you can choose to pay directly, or partially